Grosvenor Casino Cookie Policy
At Grosvenor, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them across Grosvenor Casinos.com, and what choices you have regarding their use. By continuing to use our site — whether you're visiting us for a Grosvenor casino online gaming session, managing your Grosvenor casino login, or exploring our promotions — you agree to our use of cookies as described below.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. We use cookies to help our platform function correctly, remember your preferences, and understand how visitors interact with our services. These files allow us to deliver a more personalised and secure experience every time you access Grosvenor Casino online.
In addition to cookies, we may also use other tracking technologies such as web beacons, pixels, and local storage — all of which serve similar purposes and are covered by this policy.
Why We Use Cookies
We use cookies for several essential and optional purposes across our platform. Whether you're using the Grosvenor casino app, logging in via Grosvenor login on desktop, or browsing our live casino tables, cookies help us keep our services running smoothly and securely.
- To ensure core site functionality works as intended
- To keep you securely signed in during your gaming session
- To remember your language and display preferences
- To analyse how players use our platform and improve performance
- To deliver relevant promotional content and personalised offers
- To comply with our regulatory obligations under the UK Gambling Commission (account 57924) and Gibraltar Gambling Commissioner (RGL 133 & RGL 134)
- To support responsible gambling tools, including GAMSTOP integration
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website to operate. Without them, services such as your Grosvenor online casino account, secure Grosvenor Casino login, and payment processing would not function. We do not require your consent to use strictly necessary cookies, as they are fundamental to delivering the service you have requested.
Performance and Analytics Cookies
We use these cookies to collect information about how visitors use our site — for example, which pages are visited most frequently and whether users encounter any errors. At Grosvenor Casino, we use this data to continuously improve performance across all devices, including our dedicated iOS and Android apps. The data collected is aggregated and anonymous.
Functional Cookies
Functional cookies allow our site to remember choices you make, such as your preferred currency (GBP or EUR), login details for a smoother grosvenor casino online login experience, and regional settings if you're accessing from the UK, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar. These cookies enhance usability without tracking your activity for marketing purposes.
Targeting and Advertising Cookies
With your consent, we use targeting cookies to deliver advertising that is relevant to your interests — including Grosvenor Casino promo offers, bonus updates, and event announcements such as our Grand Prize Wheel or Drops & Wins campaigns. At Grosvenor, we work with trusted third-party advertising partners who may also place cookies on your device when you interact with our ads on external platforms.
Third-Party Cookies
Some cookies on our site are placed by third-party service providers we work with. These may include analytics providers, payment processors, and game software suppliers such as Evolution, NetEnt, and Pragmatic Play. We do not control these third-party cookies directly, and we recommend reviewing the privacy policies of these providers for further information.
Cookies and Responsible Gambling
Our Grosvenor Casino platform uses cookies to support responsible gambling measures. This includes recognising self-exclusion status, enforcing deposit limits, and connecting with national schemes such as GAMSTOP. These cookies are treated as strictly necessary and cannot be disabled, as they form part of our legal obligations as a licensed operator.
Managing Your Cookie Preferences
At Grosvenor, we believe you should have control over your data. When you first visit our site, you will be presented with a cookie consent banner allowing you to accept, decline, or customise which non-essential cookies you permit us to use. You can update your preferences at any time through our cookie settings tool, accessible in the footer of our website.
You may also manage cookies directly through your browser settings. Most browsers allow you to:
- View and delete cookies currently stored on your device
- Block all cookies or cookies from specific sites
- Receive alerts when a new cookie is being placed
- Browse in private or incognito mode to limit cookie storage
Please note that disabling certain cookies may affect the functionality of our Grosvenor casino website. For example, blocking strictly necessary cookies may prevent you from completing your Grosvenor casino login or accessing your account securely.
Cookie Retention Periods
Different cookies remain on your device for different lengths of time. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period — typically between 30 days and 24 months — unless you delete them manually or they expire. At Grosvenor Casino, we regularly review the retention periods of our cookies to ensure they are no longer than necessary.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you via a prominent notice on our website or through your registered account. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about this Cookie Policy or how we handle your data at Grosvenor, you can reach our team via the 24/7 Grosvenor Casino live chat feature available on our website, or through the Help Centre at support.Grosvenor Casinos.com. We are operated by Rank Interactive (Gibraltar) Ltd, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, part of The Rank Group Plc. For UK players, our data practices are overseen by the UK Gambling Commission, and disputes may be referred to IBAS as our approved Alternative Dispute Resolution provider.
This policy should be read alongside our full Privacy Policy, which provides further detail on how we collect, store, and process your personal information across all Grosvenor services.
Content updated: July 13, 2026