Grosvenor Casino Terms and Conditions
Welcome to Grosvenor Casino. These Terms and Conditions govern your use of our website, mobile applications, and all services we provide at Grosvenor Casinos.com. By registering an account or using any part of our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.
1. About Us
At Grosvenor Casino, we operate as part of Rank Interactive (Gibraltar) Ltd, a company registered in Gibraltar (registration number 120385), with our registered office at Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA. We are part of The Rank Group Plc (LSE: RNK), a group with over 50 years of experience in the gaming and entertainment industry, having operated Grosvenor land-based casinos since 1970. The GROSVENOR® trademark is owned by Rank Leisure Holdings Ltd.
Our Grosvenor Casino online platform is licensed and regulated by the UK Gambling Commission (online account number 57924) for customers in Great Britain. For non-GB customers, we operate under licences issued by the Government of Gibraltar and the Gibraltar Gambling Commissioner (RGL 133 and RGL 134). Our land-based venues are covered by UKGC licences 614, 33465, and 34161.
2. Eligibility and Account Registration
2.1 Who Can Use Our Services
To use Grosvenor Casino services, you must meet the following requirements:
- You must be at least 18 years of age
- You must be located in a permitted jurisdiction: the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar
- You must not be self-excluded through GAMSTOP or any other self-exclusion scheme we recognise
- You must not be an employee of Rank Interactive or any affiliated company
- You must provide accurate and truthful registration information
We reserve the right to verify your identity and age at any time. Customers who have registered with GAMSTOP are not permitted to access our services, and we are obligated to refuse entry to self-excluded players.
2.2 Account Responsibilities
At Grosvenor Casino, we require that each customer maintains only one account. You are responsible for keeping your login credentials confidential. If you believe your Grosvenor Casino login has been compromised, please contact us immediately via our 24/7 live chat. Any activity conducted through your account is your responsibility unless you have notified us of a security breach.
3. Deposits and Withdrawals
3.1 Accepted Payment Methods
We accept the following payment methods on our platform:
- Debit cards — Visa and Mastercard (credit cards and American Express are not accepted)
- PayPal
- Apple Pay
- Paysafecard (deposits only)
- Instant Bank Transfer via Trustly
We do not accept cryptocurrency payments. Each account may hold up to six registered payment methods. We do not accept credit cards under any circumstances, in compliance with UK Gambling Commission regulations.
3.2 Deposit Limits
Our minimum deposit amounts are as follows: £5 for Debit Card, Apple Pay, and Instant Bank Transfer; £10 for PayPal and Paysafecard. The maximum single deposit is £10,000. We process deposits in GBP (£) and EUR (€).
3.3 Withdrawals
At Grosvenor Casino, we process withdrawals to Debit Cards (Visa/Mastercard), PayPal, Apple Pay, and Instant Bank Transfer. Paysafecard cannot be used for withdrawals. Our minimum withdrawal is £5, and the maximum per transaction is £30,000. We charge no withdrawal fees.
We will always pay withdrawals to the payment method that holds the highest net deposits on your account. KYC (Know Your Customer) verification is required before your first withdrawal. Once approved, most withdrawals are processed instantly and paid within approximately 15 minutes for Fast-Withdrawal-enabled banks and PayPal. Visa/Mastercard withdrawals not enabled for Fast Withdrawals may take 1–3 working days.
4. Bonuses and Promotions
4.1 Welcome Bonus
We offer new players the opportunity to deposit £20 and receive a £20 bonus, allowing you to play with £40. To qualify, you must make your first deposit of at least £20. The combined deposit and bonus amount (£40 total) must be wagered 10 times — equalling £400 — within 30 days of the bonus being credited. The maximum conversion or win from the bonus is £2,000.
Please note that first deposits made via PayPal or Paysafecard are not eligible for the welcome bonus. Wagering contributions are as follows:
- Slots: 100%
- Jackpot and Progressive games: 50%
- Live Casino games: 10%
4.2 Ongoing Promotions
Our Grosvenor Casino platform offers a range of regular promotions, including the Grand Prize Wheel (one free daily spin with prizes including Golden Chips, Cash, Free Spins, and Cash Draw tickets up to £1,000), Top of the Slots (stake £10 daily to receive 5 free spins), Drops & Wins (minimum £0.15, maximum £20,000 per prize), and seasonal sports promotions such as Golden Goal Rewards with a £25,000 weekly prize pool. All promotions are subject to their own specific terms and conditions, which are published separately on our website.
5. Games and Platform
Grosvenor Casino online features over 2,000 games across multiple categories. Our slots library includes 500+ titles from leading providers such as NetEnt, Pragmatic Play, Blueprint (Jackpot King), Barcrest, Novomatic/Greentube, Eyecon, Playtech, Red Tiger, and Big Time Gaming (Megaways). We offer fixed, progressive, and Jackpot King jackpot games.
Our live casino section features games powered by Evolution, as well as our exclusive 'Live from Grosvenor' streams — real dealers broadcasting in HD directly from our land-based venues across the UK, including locations such as Grosvenor Casino London, Grosvenor Casino Manchester, Grosvenor Casino Birmingham, and Grosvenor Casino Glasgow. We also operate a dedicated Grosvenor Poker platform offering online cash games, sit-and-go tournaments, and major live events including the Goliath and GUKPT series.
We provide a desktop platform, mobile web access, and three native applications for iOS and Android: the Grosvenor Casino app (300+ games), Grosvenor Live Casino, and Grosvenor Poker.
6. Responsible Gambling
At Grosvenor Casino, we take responsible gambling seriously. We provide a range of tools to help you manage your play, including deposit limits, session time limits, self-exclusion, and reality checks. We are integrated with GAMSTOP, the UK's national self-exclusion scheme. If you feel your gambling may be becoming a problem, please use our self-exclusion tools or contact our 24/7 support team immediately.
For disputes not resolved through our internal process, GB customers may refer to IBAS (Independent Betting Adjudication Service) as our Approved Dispute Resolution (ADR) provider. Non-GB customers may contact the Gibraltar Gambling Commissioner.
7. Restricted Jurisdictions and Prohibited Use
Our services are only available in permitted jurisdictions: the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, and Gibraltar. We prohibit access from all other countries. The use of VPNs or any other technical means to circumvent geographical restrictions is strictly prohibited and may result in the immediate closure of your account and forfeiture of any funds.
8. Grosvenor Membership and Loyalty
Our Grosvenor One membership programme links your online account with our UK land-based venues, offering perks and rewards across both environments. Members can enjoy benefits at locations including Grosvenor Casino Leeds, Grosvenor Casino Nottingham, Grosvenor Casino Cardiff, Grosvenor Casino Sheffield, Grosvenor Casino Blackpool, and many more. Your single Grosvenor login gives you access to all connected services.
9. Amendments to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Where changes are material, we will notify you via email or a notice on our website prior to the changes taking effect. Your continued use of our services following such notification constitutes your acceptance of the revised terms. These Terms and Conditions are written in English only, and the English version shall prevail in the event of any discrepancy.
10. Contact Us
If you have any questions regarding these terms, you can reach us through our 24/7 live chat service or by visiting our Help Centre at support.Grosvenor Casinos.com. Our customer support team is available around the clock to assist with any queries related to your account, payments, or use of our platform.
Content updated: July 13, 2026