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Responsible Gaming at Grosvenor

At Grosvenor Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all of our players. We believe that gambling should always remain a fun and entertaining activity — never a source of financial stress or emotional harm. Our responsible gaming programme is built on over 50 years of experience in the industry, and we take our obligations to player welfare seriously across every channel, whether you access our services through the Grosvenor casino online platform, our mobile app, or at one of our land-based venues across the UK.

Our Commitment to Safer Gambling

Here at Grosvenor Casino, we operate under licences issued by the UK Gambling Commission (online account 57924) and the Government of Gibraltar (RGL 133 & RGL 134). These regulatory frameworks place strict obligations on us to protect our players, and we welcome those obligations wholeheartedly. Our dedicated safer gambling team works around the clock to monitor player activity and intervene where we believe a player may be experiencing difficulties.

We follow the guidelines of our regulators and work alongside organisations including GamCare, GamStop, and BeGambleAware to ensure that our players always have access to the support they need. At Grosvenor, we don't just meet the minimum standards — we strive to exceed them.

Tools We Provide to Help You Stay in Control

We offer a comprehensive suite of responsible gaming tools available directly through your account. After completing your Grosvenor Casino login, you can access all of the following controls at any time through your account settings:

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, it takes effect immediately when you lower it. Increases to limits require a cooling-off period to ensure any decision is considered and deliberate.

Loss Limits

You can set a cap on the total amount you are willing to lose over a defined period. Our Grosvenor Casino platform enforces this limit automatically, stopping gameplay once the threshold is reached.

Session Time Limits

We encourage you to set limits on how long you spend playing in any single session. Once your chosen session length is reached, we will notify you and, if you choose, log you out automatically.

Reality Checks

At Grosvenor, we provide in-session reality check reminders that pop up at intervals you select. These reminders display how long you have been playing and your net position, helping you stay aware of your activity.

Cool-Off Periods

If you feel you need a short break, we offer cool-off periods ranging from 24 hours to 6 weeks. During a cool-off, you will not be able to access your account or receive any promotional communications from us.

Self-Exclusion

We offer self-exclusion for players who feel they need a longer break from gambling. You can self-exclude from the Grosvenor online casino for a minimum of 6 months and up to 5 years. Once applied, self-exclusion cannot be reversed until the minimum period has expired.

Additionally, we are a registered member of GAMSTOP — the UK's national self-exclusion scheme. If you register with GAMSTOP, we will block your access to our services in line with our regulatory obligations. Players who are GAMSTOP self-excluded are not permitted to hold active accounts with us.

Identifying Problem Gambling

We understand that recognising a gambling problem can be difficult. At Grosvenor Casino, we train our team to identify warning signs and reach out to players who may need support. However, we also encourage you to reflect on your own behaviour. Some signs that your gambling may no longer be recreational include:

  • Spending more money on gambling than you can afford to lose
  • Borrowing money or selling possessions to fund gambling
  • Feeling anxious, irritable, or preoccupied with gambling
  • Hiding your gambling activity from friends or family
  • Chasing losses in an attempt to recover money already spent
  • Neglecting work, education, or personal relationships due to gambling
  • Using gambling as a way to escape stress, anxiety, or depression

If any of these signs resonate with you, we urge you to make use of our self-exclusion tools or contact our support team immediately via the Grosvenor Casino live chat, available 24/7.

Support Organisations We Recommend

At Grosvenor, we actively signpost our players to independent support services. The following organisations provide free, confidential help to anyone affected by gambling-related harm:

  • GamCare — National helpline: 0808 8020 133 (free, 24/7) | gamcare.org.uk
  • BeGambleAware — begambleaware.org | Free support and advice
  • GamAnon — Support for families and friends affected by gambling
  • Gamblers Anonymous — gamblers anonymous.org.uk
  • National Gambling Helpline — 0808 8020 133
  • GAMSTOP — gamstop.co.uk | Free national self-exclusion scheme

Protecting Underage Players

Our services are strictly restricted to adults aged 18 and over. At Grosvenor Casino, we verify the age of all players during registration and before processing any withdrawals. We use third-party age verification systems to ensure compliance, and we reserve the right to request documentary proof of age at any stage.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. Recommended tools include:

  • GamBan — gamban.com | Blocks access to all gambling sites across your devices
  • Net Nanny — netnanny.com
  • Betfilter — betfilter.com

Responsible Use of Promotions

Here at Grosvenor, we take a responsible approach to how we market our bonuses and promotions. Our welcome offer — deposit £20, get £20 bonus — comes with clear, transparent wagering requirements of 10x (deposit plus bonus = £400 total), and we always make terms visible before you opt in. We do not direct marketing communications at players who have set cooling-off periods or who are self-excluded.

We encourage all players to treat bonuses as an enhancement to entertainment, not as a means of generating income. For full details on our current offers, visit our Grosvenor Casino bonus page. If at any time our Grosvenor Casino promo communications feel overwhelming, you can opt out through your account settings or by contacting our support team.

How to Contact Us for Safer Gambling Support

Our team is available 24 hours a day, 7 days a week. If you have concerns about your gambling or wish to activate any of our responsible gaming tools, please reach out to us through the following channels:

  • Live Chat — Available 24/7 through Grosvenor Casinos.com
  • Help Centre — support.Grosvenor Casinos.com
  • ADR (Alternative Dispute Resolution) — IBAS for GB customers; Gibraltar Gambling Commissioner for non-GB customers

At Grosvenor, we believe that responsible gambling is not a box to tick — it is a fundamental part of who we are. We are proud to have served players across the UK for over 50 years, and we remain committed to making every interaction with our platform safe, transparent, and enjoyable. If gambling stops being fun, please reach out. We are here to help.

Content updated: July 13, 2026