Grosvenor Online Casino Privacy Policy

At Grosvenor Online Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our services through Grosvenor Casinos.com, our mobile apps, or any of our associated platforms. We are operated by Rank Interactive (Gibraltar) Ltd, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, part of The Rank Group Plc. By using our services, you agree to the terms set out in this document. We encourage you to read it carefully before completing your Grosvenor casino login or accessing any of our online features.

Who We Are and How to Contact Us

Here at Grosvenor Casino, we act as the data controller responsible for your personal information. Rank Interactive (Gibraltar) Ltd holds operating licences issued by the UK Gambling Commission (account 57924) for GB customers, and by the Government of Gibraltar / Gibraltar Gambling Commissioner (RGL 133 & RGL 134) for non-GB customers. Our services are available to players in permitted jurisdictions only — the United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, and Gibraltar. If you have any questions about how we handle your data, you can reach us through our 24/7 live chat service or via our Help Centre at support.Grosvenor Casinos.com. We do not publish a public support email — all enquiries are handled through Grosvenor Casino live chat or our Help Centre portal.

Information We Collect

When you register for a Grosvenor casino online account, use our platform, or interact with any of our services — including Grosvenor Poker, our sportsbook, or live casino features — we may collect the following categories of personal data:

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity documents (for KYC verification)
Payment information, including details of debit cards (Visa/Mastercard), PayPal, Apple Pay, or Instant Bank Transfer transactions
Account activity data, including login history, gaming sessions, deposits, and withdrawals
Device information, IP address, and browser data collected when you access our desktop or mobile platform
Communications you send us through our Grosvenor casino online login portal or customer support channels
Geolocation data, where permitted, to verify you are accessing our services from an eligible jurisdiction

How We Use Your Information

Our Grosvenor Online Casino platform uses the personal data we collect for several legitimate purposes. We process your information to provide and improve our services, comply with our legal obligations, and ensure a safe and fair gaming environment for all users.

To verify your identity and age (18+ only) before allowing access to casino grosvenor services
To process your deposits and withdrawals, including enforcing withdrawal limits (maximum £30,000 per transaction) and payment method restrictions
To manage your Grosvenor Membership / Grosvenor One loyalty account and reward perks across online and UK land-based venues
To comply with anti-money laundering (AML) and responsible gambling regulations, including GAMSTOP self-exclusion requirements
To send you relevant promotions such as the Grand Prize Wheel, Top of the Slots, and other bonus offers — only where you have opted in to marketing communications
To monitor and investigate suspicious activity or potential fraud
To improve our games library, platform performance, and user experience across our 2,000+ game catalogue

Legal Basis for Processing

We at Grosvenor Casino process your personal data on the following legal grounds under applicable data protection legislation, including the UK GDPR and Gibraltar data protection law:

Contract performance — processing is necessary to deliver our services to you, including managing your grosvenor login and account activity
Legal obligation — we must process certain data to comply with gambling regulations, AML requirements, and UKGC licence conditions
Legitimate interests — we may process data to detect fraud, improve our platform, and ensure network security
Consent — where you have given us explicit permission, for example, to receive marketing emails or promotional offers related to our Grosvenor Casino promo campaigns

Cookies and Tracking Technologies

At Grosvenor Online Casino, we use cookies and similar tracking technologies when you visit Grosvenor Casinos.com or use our Grosvenor casino app. These technologies help us recognise your device, remember your preferences, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform, including the Grosvenor Casino login process.

Sharing Your Data

Our Grosvenor Online Casino does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in limited circumstances:

Game providers such as NetEnt, Pragmatic Play, Blueprint Gaming, Evolution, Playtech, and others, where necessary to deliver gaming services
Payment processors, including Visa, Mastercard, PayPal, Paysafecard, and Trustly (Instant Bank Transfer), to handle your transactions securely
Regulatory and law enforcement authorities, including the UK Gambling Commission and Gibraltar Gambling Commissioner, when required by law
Alternative Dispute Resolution providers — IBAS for GB customers, Gibraltar Gambling Commissioner for non-GB players
Sister brands within The Rank Group Plc, including Mecca Bingo, Bella Casino, and Magical Vegas, where legally permissible and relevant to your account management
Identity verification and fraud prevention agencies for KYC compliance

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. In many cases, gambling regulations require us to keep account records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal data held by Grosvenor Online Casino:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to our legal obligations
The right to restrict or object to certain types of processing
The right to data portability, where technically feasible
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us through our Grosvenor Casino live chat or Help Centre. We will respond to all verified requests within the timeframes required by law.

Security of Your Data

We take the security of your personal information seriously. Our Grosvenor casino online platform employs industry-standard encryption, secure access controls, and ongoing monitoring to protect your data from unauthorised access, disclosure, or loss. All payment transactions are processed through PCI-DSS compliant systems, and we require identity verification before processing your first withdrawal.

Responsible Gambling and Self-Exclusion

At Grosvenor Casino, we are committed to promoting responsible gambling. As part of our obligations under UKGC licence conditions, we participate in the GAMSTOP national self-exclusion scheme. Players who have registered with GAMSTOP are not permitted to access our services. If you would like to discuss responsible gambling tools — including deposit limits, session limits, or self-exclusion options — please contact us through our 24/7 live chat service at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or regulatory guidance. When we make material changes, we will notify you through your registered account or via a prominent notice on our website. We encourage you to review this page periodically. Continued use of our Grosvenor Online Casino services following any update constitutes your acceptance of the revised policy.

Content updated: July 13, 2026